Privacy Policy

Who We Are.

Our website address is: https://serenalai.com. We provide private consultation sessions within the Medical Professional of Psychiatry.

What Personal Data We Collect and Why We Collect It.

Comments.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms.

We will never collect information about you without your explicit consent. By completing a contact form on this website we accept that as consent by you to provide that information. We will only collect information that is filled in by you on any form, which usually includes:
Your name.
Your Email address.
Your IP Address.

Cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who Has Access To Your Data.

Access to user information may be provided to third parties who provide technical support for the operation of our website. In addition, if we may sell our business or merge with another businesses. User information may be transferred along with all other assets held by our website.

How Long We Retain Your Data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data.

Visitor comments may be checked through an automated spam detection service.

How We Protect Your Data.

We fully adhere to the GDPR legislation in protecting your data in order to be compliant with the General Data Protection Regulation 2018. Your personal data will be subject to additional safeguards to ensure it is processed securely. We make sure all data is encrypted when it is transmitted and stored, and access to this data is strictly prohibited to anyone or any organization outside top management of our Company.

Data transmission over the Internet is not 100% secure, therefore, we cannot guarantee the security of your personal information and/or use of our website. However once we have received your personal information we use strict procedures to protect the information we hold on you ie email/name.

Automatic Information.

When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address at the time of your visit. Our site, like most other sites, records this basic information about your visits to our site. You can control this through your cookie and ad preferences.

Industry regulatory disclosure requirements.

Dr Serena Lai is also subject to the privacy policies that govern the General Medical Council & Royal Collage of Psychiatry.

Changes to Privacy Policy.

If our Privacy Policy or procedures change, we will immediately post such changes on our website. All such changes will be effective immediately once posted.

Contact Information.

If you have ant specific inquires about our privacy policy, you can contact us here.